AES VTech

TELEMEDICINE FOR YOUR SCRAP SYSTEM.

Download the VTech™ Brochure

AES VTech™ is a virtual technical assistance program that leverages remote technology to evaluate, diagnose, and service scrap system performance problems for greater business continuity. An interactive experience available through your smartphone, tablet, or computer, VTech™ gives you easy access to our strategic advisors anytime, anywhere for support on urgent requests, emergency needs, and future planning. AES can help you resolve scrap issues quickly and conveniently, avoid costly breakdowns, and save money on service calls and repairs by using VTech™ to perform troubleshooting and diagnostics, conduct virtual site visits, and provide expert training and mentoring for your in-house maintenance staff. Ask about a VTech™ Service Subscription customized for your equipment and needs.

VTech INQUIRY

Services

VTech™ is telemedicine for your scrap system that utilizes existing, familiar technology to deliver a wide range of services. With VTech™, you’ll always have the option to set up regular or as-needed virtual service calls, receive professional site walk-throughs, obtain guided repair support, and more.

TROUBLESHOOTING & DIAGNOSTICS

  • Troubleshooting for current equipment operation and performance issues
  • Remote system monitoring and status evaluations
  • Easy service scheduling for maintenance and repairs

VIRTUAL
SITE VISITS

  • Screensharing and video conferencing for real-time problem-solving
  • Virtual walk-throughs of facility environments for current or upcoming projects
  • Virtual consultations for OSHA/NFPA compliance, plant expansions, system upgrades, equipment planning, and more

TRAINING & MENTORING

  • Guided repairs and adjustments for in-house maintenance staff
  • Refresher training for equipment operators and maintenance personnel
  • Tips, best practices, and expert direction for in-house staff

Support

Virtual technical assistance through VTech™ is available from our live service team Monday through Friday from 8 a.m. to 5 p.m. ET. For urgent matters, you can call our 24/7 emergency hotline after hours at 800.572.9998 and you’ll be connected with a representative for immediate support or the opportunity to schedule a call or in-person visit as needed.

URGENT REQUESTS

  • Preventive Maintenance
  • Minor Repairs
  • Performance Issues
  • Equipment Training
  • Operator Training
  • Safety Training

EMERGENCY NEEDS

  • Equipment Breakdowns
  • Scrap System Fires
  • Production Shutdowns
  • OSHA Shutdowns or Violations

FUTURE PLANNING

  • Project Planning
  • Plant Expansion
  • Scrap System Upgrades
  • New Production Equipment
  • Dust Problems
  • OSHA/NFPA Compliance