TELEMEDICINE FOR YOUR SCRAP SYSTEM.Download the VTech™ Brochure
AES VTech™ is a virtual technical assistance program that leverages remote technology to evaluate, diagnose, and service scrap system performance problems for greater business continuity. An interactive experience available through your smartphone, tablet, or computer, VTech™ gives you easy access to our strategic advisors anytime, anywhere for support on urgent requests, emergency needs, and future planning. AES can help you resolve scrap issues quickly and conveniently, avoid costly breakdowns, and save money on service calls and repairs by using VTech™ to perform troubleshooting and diagnostics, conduct virtual site visits, and provide expert training and mentoring for your in-house maintenance staff. Ask about a VTech™ Service Subscription customized for your equipment and needs.Request More Info
VTech™ is telemedicine for your scrap system that utilizes existing, familiar technology to deliver a wide range of services. With VTech™, you’ll always have the option to set up regular or as-needed virtual service calls, receive professional site walk-throughs, obtain guided repair support, and more.
TROUBLESHOOTING & DIAGNOSTICS
TRAINING & MENTORING
Virtual technical assistance through VTech™ is available from our live service team Monday through Friday from 8 a.m. to 5 p.m. ET. For urgent matters, you can call our 24/7 emergency hotline after hours at 800.572.9998 and you’ll be connected with a representative for immediate support or the opportunity to schedule a call or in-person visit as needed.